This policy explains withdrawal, cancellation and refund procedures for Strata paid memberships by purchase channel. Read it together with the Distance Sales Agreement.
01Scope
If you purchased through the App Store in the iOS app, subscription management and refunds are handled through Apple’s system. When web payments are enabled, the relevant provider, period and transaction route are shown on the confirmation screen. When that channel is inactive, no payment is collected through the web app.
02Right of withdrawal
For distance contracts, consumers generally have the right to withdraw without giving a reason or paying a penalty within 14 (fourteen) days of the contract’s formation.
03Digital service exception
The scope of a request is determined by considering the purchase channel, whether access has begun, the validity of the relevant consent and applicable consumer law together.
04Cancelling a subscription
- App Store: On your iPhone or iPad, go to Settings > Apple ID > Subscriptions, select Strata and cancel. Access may continue until the end of the period shown by Apple.
- Web: When web payments are enabled, the cancellation route is shown on the Membership screen or in the provider account disclosed at purchase. No nonfunctional one-click cancellation route is promised.
- Support: If you are unsure which channel you used, email iletisim@stratacareer.com.
05Refund requests
Refund requests for App Store transactions are submitted to Apple, which makes the decision. When web payments are enabled, the request route is shown according to the payment provider and applicable law. Incorrect or duplicate charges, inability to access purchased entitlements or cases covered by the statutory right of withdrawal may be reviewed.
06Refund timing and method
Once a refund is approved, the amount is returned through the channel handling the transaction and generally to the original payment method. Amounts collected by the Seller and handled by the Seller within the scope of applicable legislation are refunded within no more than 14 (fourteen) days of the required notice. Additional time may be needed for the bank, card network or Apple to post the refund to the account.
07Contact and disputes
For cancellation or refund questions, email iletisim@stratacareer.com, identifying the purchase channel and, if possible, the receipt date. Consumer Arbitration Committees and Consumer Courts have jurisdiction according to the current thresholds under Law No. 6502.